These terms are applicable to all Hotel Accomodation Contracts of any kind made by the Hotel Weisser Hase (Passau) and its customers. The German version of our Terms & Conditions takes precedence over the English version. In case of doubt, the German version shall be taken as reference.
1 SCOPE OF APPLICABILITY
1.1 These terms and conditions govern contracts for the rental use of hotel rooms for lodging purposes, as well as all other goods and services rendered by the hotel to the customer in this context (Hotel Accommodation Contract).
1.2 The hotel’s prior consent in written form is required if rooms provided are to be sublet or rented to a third party, or used for other than lodging purposes, whereby section 540, para. 1, sentence 2 German Civil Code (BGB) is waived insofar as the customer is not a consumer.
1.3 The customer’s general terms and conditions shall apply only if these are previously expressly agreed.
2 CONCLUSION OF CONTRACT, PARTIES
2.1 The hotel and the customer are the contracting parties. The contract shall come into force upon the hotel’s acceptance of the customer’s offer. At its discretion, the hotel may confirm the room reservation in written form.
2.2 The Contracting Parties are the Hotel and the Customer. If a third party reserves a room for the Customer (as a guest) or the Customer reserves a room for a third pary (as a guest) the third party is liable towards the Hotel jointly and severally with the Customer for all obligations arising from the hotel accommodation contract, provid-ed the Hotel receives a responding declaration from the third party. The Customer is liable [to pay] for every hotel service used by the third party (as a guest) so far as they are connected with the contractually-due services, unless the nature and extent of the services requested is so unusual that it is obvious that they would not be ap-proved by the Customer.
3 STATUTE OF LIMITATIONS
Any claims against the hotel shall generally be time-barred one year after the com-mencement of the general statute of limitations period. Damage claims shall be time-barred after five years, dependent on knowledge thereof, insofar as they are not based on claims arising out of harm inflicted on life, limb, physical health or lib-erty. These damage claims shall be time-barred after ten years, independent of knowledge thereof. The reduction of the statute of limitation periods shall not apply to claims which are based on an intentional or grossly negligent breach of obligation by the hotel.
4 SERVICES, PRICES, PAYMENT, SET-OFF
4.1 The hotel is obligated to keep the rooms reserved by the customer available and to render the agreed services.
4.2 The customer is obligated to pay the agreed or applicable hotel prices for rooms provided and for other services accepted. This also applies to services ordered by the customer directly or via the hotel, which a third party provides and the hotel dis-burses.
4.3 The agreed prices include value added tax in effect at the time of the conclusion of contract. This does not include locally levied taxes, which are owed by the guest himself according to the particular municipal law, such as visitor’s tax.
If the statutory value added tax is changed or if local taxes concerning the rooms and services are newly introduced, changed or abolished after these have been contractually agreed upon, the prices will be adjusted. This only applies to contracts concluded with consumers, if four months have passed between the conclusion and fulfilment of the contract.
4.4 The hotel is entitled to require a reasonable advance payment and/or a suitable security, such as a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and payment dates may be agreed in written form in the contract. If the Customer has no place of residence or domicile in Germany, the Hotel may demand the full price of the services as an advance pay-ment or security. The statutory provisions shall remain unaffected with advance payments or a security for package tours.
4.5 In justified cases, e.g. the customer’s default in payment or expansion of the scope of the contract, the hotel shall be entitled, also after the conclusion of the contract up to the commencement of the stay, to demand an advance payment or a security within the meaning of the above-mentioned No. 4.4 or an increase of the advance payment or a security agreed in the contract up to the total agreed remuneration.
4.6 Furthermore, the hotel shall be entitled, at the commencement and during the customer’s stay, to demand a reasonable advance payment or security deposit with-in the meaning of the above-mentioned No. 4.4 for existing and future accounts re-ceivable from the contract, insofar as such has not already been paid pursuant to the above-mentioned No. 4.4 and/or No. 4.5.
4.7 The hotel can make its consent to the customer’s later request for a reduction of the number of reserved rooms, services of the hotel or the customer’s length of stay dependent on the increase of the price for the rooms and/or for the other services.
4.8 Hotel invoices not stating a due date are payable without deduction and due within ten days of receipt of the invoice. The hotel can demand immediate payment of due debt from the customer.
5 WITHDRAWAL OF THE CUSTOMER (CANCELLATION, ANNULMENT)/ FAILURE TO USE HOTEL SERVICES (NO SHOW)
5.1 The customer can only withdraw from the contract concluded with the hotel, if a right of withdrawal was explicitly agreed upon in the contract, another statutory right of withdrawal exists or if the hotel gives its explicit consent to the withdrawal. The contractual agreement of a right of withdrawal as well as the consent to withdrawal from the contract shall be in written from.
5.2 Insofar as the hotel and customer have agreed upon a date for a cost-free with-drawal from the contract, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer’s right of withdrawal shall expire, if he does not exercise his right of with-drawal vis-à-vis the hotel by the agreed date.
5.3 The hotel is entitled to the contractually agreed rate even if the rooms are not used, if a contractual right of withdrawal was not agreed or has expired, a statutory right of withdrawal or cancellation is not given and the hotel does not give its consent to the cancellation of the contract. The hotel must credit the income from renting the rooms to other parties as well as for saved expenses. If the rooms are not rented otherwise, the hotel can demand the contractually agreed rate and assess a lump sum for the saved expenses of the hotel. In this case, the customer is obligated to pay at least 90 % of the contractually agreed rate for lodging with or without break-fast as well as all-inclusive arrangements with contracted services, 70 % for half-board and 60 % for full-board arrangements. The customer is at liberty to show that the above-mentioned claim was or has not amounted to the demanded sum.
6 WITHDRAWAL OF THE HOTEL
6.1 Insofar as it was agreed that the customer can withdraw from the contract at no cost within a certain period of time, the hotel is entitled for its part to withdraw from the contract during this period of time if inquiries from other customers regarding the contractually reserved rooms exist and the customer, upon inquiry thereof by the hotel with a reasonable deadline set, does not waive his right of withdrawal.
6.2 If an agreed advance payment or an advance payment or a security demanded pursuant to No. 4.4 and/or No. 4.5 is not made even after a reasonable grace period set by the hotel has expired, then the hotel is likewise entitled to withdraw from the contract.
6.3 Moreover, the hotel is entitled to effect extraordinary withdrawal from the contract for a materially justifiable cause, in particular if
– force majeure or other circumstances beyond the hotel’s control render the fulfill-ment of the contract impossible (e.g. flood in Passau);
– rooms or spaces are reserved with culpably misleading or false information or concealment regarding essential facts; the identity or solvency of the customer or the purpose of his stay can constitute essential facts;
– the hotel has justified cause to believe that use of the hotel’s services might jeop-ardize the smooth operation of the hotel, its security or public reputation, without being attributable to the hotel’s sphere of control or organization;
– the purpose or the cause of the stay is illegal;
– there is a breach of the above-mentioned No. 1.2.
6.4 The justified withdrawal by the hotel constitutes no claims for damages for the customer.
7 ROOM AVAILABILITY, DELIVERY AND RETURN
7.1 The customer does not acquire the right to be provided specific rooms.
7.2 Reserved rooms are available to the customer starting at 3:00 p.m. on the agreed arrival date. The customer does not have the right to earlier availability.
7.3 Booked rooms will be made available until at least 6p.m. on the agreed day of arrival. If the Customer or guest arrives later than 6 p.m. without notifying the Hotel of the later arrival time the Hotel is entitled to let the reserved room to other guests.
7.4 Rooms must be vacated and made available to the hotel no later than 11:00 a.m. on the agreed departure date. After that time, on the grounds of the delayed vacating of the room for use exceeding the contractual time, the hotel may charge 50 % of the full accommodation rate (list price) for the additional use of the room until 6:00 p.m. (after 6:00 p.m.: 100 %). Contractual claims of the customer shall not be established hereby. The customer is at liberty to prove that the hotel has no or a much lower claim for charges for use of the room.
7.5 In the case of block bookings the rooms concerned are deemed bindingly booked. Up until the agreed confirmation date either Contracting Party is entitled via written notification of the other Contracting Party to reduce the agreed number of rooms or cancel the booking.
8 LIABILITY OF THE HOTEL
8.1 The hotel is liable for harm inflicted on life, limb and physical health. Further it is liable for other damage caused with full intent or gross negligence or due to inten-tional or grossly negligent violation of obligations typical for the contract. A breach of obligation of the hotel is deemed to be the equivalent to a breach of a statutory rep-resentative or vicarious agent. All other claims for damages are excluded, if not de-termined differently in this No. 8. Should disruptions or defects in the performance of the hotel occur, the hotel shall act to remedy such upon knowledge thereof or upon objection by the customer made without undue delay. The customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage to a minimum.
8.2 With respect to the Customer’s personal property, the Hotel is liable in accordance with the statutory provisions in this respect (up to 100x the room price), to a maxi-mum sum of €3,500, or for cash, securities and valuables up to € 800. The hotel recommends making use of the room safe. The hotel shall not be liable if the Cus-tomer fails to notify it immediately on becoming aware of the loss, damage or de-struction [of his/her property] (cf § 703 BGB).
8.3 Insofar as a parking space is provided to the customer in the hotel garage or a hotel parking lot, this does not constitute a safekeeping agreement, even if a fee is ex-changed. In the event of the loss or damage to motor vehicles parked on or moved around the Hotel premises, or the contents thereof, the Hotel shall not be liable ex-cept in the case of wilful action or gross negligence. There is CCTV surveillance in the hotel garage. Please be aware that any vehicles have to be removed immedi-ately in case of a flood by the rivers.
8.4 Wake-up calls are carried out by the hotel with the greatest possible diligence.
Messages, mail, and merchandise deliveries for guests shall be handled with care. The Hotel is willing to undertake the delivery, storage and, on request and for a charge, forwarding of items, but disclaims any liability in this respect. Section 1 setences 2 to 4 apply analogously.
9 FINAL PROVISIONS
9.1 Amendments and supplements to the contract, the acceptance of offers or these general terms and conditions should be made in written form. Unilateral amend-ments or supplements by the customer are invalid.
9.2 For commercial transactions the place of performance and payment as well as, in the event of litigation, including disputes for checks and bills of exchange, the exclu-sive court of jurisdiction is the Hotel’s registered office. Insofar as a contracting party fulfills the requirements of section 38, para. 2 of the German Code of Civil Proce-dure (ZPO) and does not have a place of general jurisdiction within the country, the courts at the Hotel’s registered office shall have exclusive jurisdiction.
9.3 The contract is governed by and shall be construed in accordance with German law. The application of the UN Convention on the International Sale of Goods and Con-flict Law are precluded.
9.4 Should individual provisions of these general terms and conditions be or become invalid or void, the validity of the remaining provisions shall remain unaffected thereby. The statutory provisions shall also be applicable.